Shipping Policy

Thank you for shopping with JORÉL. Please review the information below regarding the processing and delivery of your order.

Order Processing

Orders are processed as quickly as possible. Processing times may vary depending on order volume, product availability, and special releases.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the order and available shipping method.

Delivery Times

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, customs, or other circumstances outside of JORÉL's control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at JOREL.submissions@gmail.com. We cannot guarantee that an address can be changed after an order has begun processing or has shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at JOREL.submissions@gmail.com with your order information so we can assist you.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may vary due to customs processing and other circumstances outside of JORÉL's control.

Special Releases

Due to increased demand and the limited nature of JORÉL Special Releases, processing times may be longer than standard orders. Any release-specific shipping information will be provided on the applicable product page when necessary.

Questions

For questions regarding shipping or an existing order, please contact us at JOREL.submissions@gmail.com.